What Gets Measured Gets Managed in the Fire Service

In the fire service, this principle emphasizes that by tracking and evaluating specific metrics, departments can improve performance, increase safety, allocate resources efficiently, and enhance community service. But it also comes with the caveat: measure the wrong thing, and you may manage the wrong priorities.

Speaking of measurements, let's briefly discuss NFPA 1710 and its impact on setting benchmarks for response times. NFPA 1710 is a standard developed by the National Fire Protection Association (NFPA) that sets performance benchmarks for response times in career fire departments. It defines specific timeframes for each phase of emergency response—from the initial call receipt to the stabilization of the incident. The main objective of the standard is to promote effective and timely emergency response to protect public safety, providing clear guidelines on staffing levels and operational timelines.

Factors that may affect response time are geographic layout, traffic conditions, staffing levels, equipment readiness and call volume.

The 2020 edition of NFPA 1710 introduced key updates to reflect the evolving demands on modern fire departments. One major change was an increased emphasis on emergency medical services (EMS), acknowledging the growing number of medical calls. The standard now requires EMS units to arrive within 8 minutes, 90% of the time, underscoring the critical need for timely medical response.

Another significant revision includes detailed response benchmarks based on occupancy types—such as high-rise buildings, single-family homes, and open-air strip malls—ensuring departments tailor resource deployment to specific incident scenarios with greater scalability and adaptability.

The updated standard also expanded crew size recommendations, particularly for high-risk or complex incidents, to improve firefighter safety and operational efficiency. In addition, it addressed emerging technologies, encouraging the adoption of tools like digital communication systems and real-time tracking to enhance coordination and situational awareness.

Overall, the 2020 updates strengthen NFPA 1710 as a comprehensive, modern framework designed to support effective emergency response and meet public safety expectations.

Below are key areas not specifically impacted by NFPA 1710 but areas of management that departments can identify to improve performance, increase safety, allocate resources efficiently, and enhance community service.

Response Times

Measured: Time from dispatch to arrival on scene.

Managed: Departments may adjust station locations, shift staffing, or invest in traffic preemption systems to reduce response times.

Example: A department notices longer response times in a growing suburban area. By tracking this consistently, leadership advocates for a new station in that zone to improve coverage.

Call Processing Time: No more than 64 seconds, 95% of the time.

Turnout Time: Firefighters should be suited and in their apparatus within 80 seconds for fire responses and 60 seconds for EMS calls.

Travel Time: First responders should arrive on the scene within 240 seconds (4 minutes) for fire suppression and EMS incidents, 90% of the time.

Call Volume by Type and Location

Measured: Number of EMS, fire, hazmat, and false alarm calls per area.

Managed: Resources (staffing, apparatus, training) are tailored to meet actual demand.

Example: If 80% of calls are EMS-related, the department may prioritize EMT training and consider deploying smaller, faster response vehicles for medical calls.

Firefighter Injuries and Near Misses

Measured: Frequency, type, and causes of injuries or close calls.

Managed: Safety protocols, PPE standards, and training are improved based on trends.

Example: A spike in ladder-related injuries leads to updated SOPs and targeted training sessions.

Training Hours and Competency

Measured: Training hours completed per firefighter, and performance on practical assessments.

Managed: Ensures compliance with standards (e.g., NFPA), identifies gaps, and supports skill development.

Example: If quarterly evaluations show low performance in RIT (Rapid Intervention Team) drills, the department schedules additional hands-on and classroom training to assist in improving RIT performance.

Fire Prevention Activities

Measured: Number of inspections, public education sessions, or code violations found.

Managed: Prevention programs and staffing are adjusted to reduce fire risk.

Example: Data shows increased violations in commercial kitchens, prompting a targeted inspection blitz and education campaign.

Community Risk Reduction (CRR)

Measured: Data on fire incidents, demographics, and high-risk properties.

Managed: Outreach and mitigation strategies are focused on vulnerable populations or high-risk buildings.

Example: Elderly residents in a mobile home park experience frequent cooking fires. The department installs stovetop fire suppressors and offers safety classes.

The Caution: Measure What Matters

If a department only measures response time, it might push crews to speed at the cost of safety. If it only tracks number of calls, it may ignore quality of service or fire prevention success. That’s why contextual, balanced measurement is key.

In the fire service, measuring the right things leads to better management—more effective responses, safer firefighters, better-trained personnel, and stronger community outcomes. But success depends not just on measuring, but on measuring what truly matters to mission effectiveness and public safety.

Until next time - work hard, stay safe & live inspired.

Benefits of Stretching

Unlike athletes firefighters and other first responders don't know when "game time" will be. It could be at 7am or it could be at 11pm but in any case we need to ensure we are at our best when the alarm goes off. As we know, we cannot predict when runs will come in and when they won't but preparation of our bodies before and during shift is just as equally as important as preparing our gear, tools and apparatus. Further, being able to wind down after runs is just as important as preparing for the shift and the potential call volume. This will help prepare the mind and body for work.

So where am I going with this?

I'm going with a focus on stretching. That's right. Stretching.

Stretching, even a short routine, added to your daily routine is a great benefit for overall health and wellness and pays off large dividends. It could be used as a pre-workout or a post-workout routine or both. Stretching can help unwind and release tension after a hectic day or even a long duration run as well as assist in increasing energy levels.

Here are some health benefits to stretching that help can keep you on the path for a long shift in the firehouse and overall better health.

1. Improves flexibility and agility which is important for all firefighters
2. Helps keep a decreased resting heart rate. A health heart is vital for all firefighters
3. Increases the circulation of blood and oxygen to the muscles
4. Helps remove waste from tissues such as lactic acid which is built up during intense exercise. Sometimes causing painful, sore muscles.
5. Helps prevent injuries
6. Increases overall mood and well-being.

Stretching at its best could be used a form of exercise for the body and mind. Keep in mind to only stretch as far as your current level of flexibility and over time the range of motion will gradually increase.

6 Stretches to do everyday to help improve flexibility, blood circulating, oxygen levels, relieve stress and tension. Do all 6, three times for 15-30 seconds each.

  1. Quadricep stretch

  2. Hamstring stretch

  3. Calf raise

  4. Spinal twist

  5. Kneeling hip-flexor

  6. Chest opener

Always remember, before beginning any type of exercise program to consult with your primary physician first.

Side note: As per the 2018 NFPA Journal on firefighter injuries, there was an estimated 58K plus injuries estimated in 2018 and also the lowest since the NFPA has been analyzing this data in 1981. In this report it was noted that the major type of injury during fire ground operations were strains and sprains, which accounted for 38% of all injuries while it accounted for 59% of all non-fire ground injuries.

Until next time; work hard, stay safe & live inspired.


The Engine Company Doorman

As we know each position on the engine company is an integral role to the success or failure of the job at hand. Each role is unique and plays an important part in the grand scheme. Like chess each firefighter is just as important as the other and how they're utilized is most important. In this case, it's the Door Man. A role that isn't spoken about much and like many departments today, is often times combined with the roles of back-up firefighter due to staffing limitations yet the responsibilities are crucial and play large parts during fires.
Here are some quick tips for the door man.

1. Back-up the hydrant firefighter. Ensure the cross-lay is emptied from the bed or assist with the static lay connection.
2. Know your hose estimates. Should the static lay be used, estimate the amount needed before connecting to the engine (better to go more than not enough)
3. If there is a back-up firefighter, assist in flaking out the line from the front to the back-up firefighter.
4. Prevent kinks in line. Choke doors as the line goes through.
5. Eyes on the structure. Monitor fire conditions at the doorway(s) and/or stairwell(s) and report any deteriorating conditions.
6. Next man up. Should the nozzle firefighter need to be relived, it's your job to step up.

There it is, quick tips for an often overlooked position on the fire ground however a role that plays dividends to the success of the fire suppression team.

Until next time; work hard, stay say & live inspired. 

About the Author

NICHOLAS J. HIGGINS is a firefighter with 17 years in the fire service in Piscataway, NJ, a NJ State certified level 2 fire instructor, a State of New Jersey Advocate for the National Fallen Firefighter’s Foundation and is the founder/contributor of the Firehouse Tribune website. A martial arts practitioner and former collegiate athlete in baseball, Nick is also a National Exercise & Sports Trainer Association Battle Ropes Instructor, Functional Fitness Instructor and Nutrition Coach. He holds a B.S. in Accounting from Kean University, and a A.A.S in Liberal Arts - Business from Middlesex County College. Nick has spoken at the 2017 & 2018 Firehouse Expo in Nashville, TN as well as at numerous fire departments within NJ and fire service podcasts.

The Back Up Firefighter

As a firefighter riding in the engine we all want to be on the nozzle, fighting the fire head on, producing a solid fire attack to the fire and getting cheers from our fellow firefighters for a quick solid knock. However, not everyone can always be the nozzle man and get to be face to face with the fire. Sometimes we need to be the backup or the setup man if you will. It's not pretty or glorified but in this line of business someone has to do it and at one point in time many of us get that assignment. The assignments may be cumbersome but a solid, ready to fight backup firefighter is critical to a successful and aggressive interior fire attack.  

As the old saying goes, "the fire goes as the fire line goes" and without an experienced backup firefighter, the advancement, fire suppression and a long day at the office will prevail; not to mention a not too happy nozzle man. 

Here's a few tips every backup firefighter on the line should consider.

   1. Ensure there are no kinks in the line, especially the first 50 feet behind the nozzle. Kinks will be detrimental to a sufficient fire flow and delay hose advancement.
2. Hit the hydrant and establish a water supply to the engine. If there is a short crew, this may be the job of the backup firefighter. Ensure your hydrant skills are efficient and ready to go. Timing is everything.
3. Force the door. If the engine is first on scene, ensure the line is stretched and be prepared to possibly force the door if needed.
4. Search off the line. Perform a primary search if no truck company is in place yet. 
5. If needed, be the second or third set of eyes and ears for the nozzle man. Watch the fire's behavior and carefully monitor conditions in the room and update the nozzle man and officer if there's a sense conditions are deteriorating and a flashover and/or collapse is imminent.

If you're assigned as the backup firefighter get ready before the call comes in (physically/mentally)and ensure all PPE and equipment is ready to go. A successful fire attack is counting on it so get ready and stay ready.

Until next time; work hard, stay safe & live inspired.

About the Author

NICHOLAS J. HIGGINS is a firefighter with 17 years in the fire service in Piscataway, NJ, a NJ State certified level 2 fire instructor, a State of New Jersey Advocate for the National Fallen Firefighter’s Foundation and is the founder/contributor of the Firehouse Tribune website. A martial arts practitioner and former collegiate athlete in baseball, Nick is also a National Exercise & Sports Trainer Association Battle Ropes Instructor, Functional Fitness Instructor and Nutrition Coach.  He holds a B.S. in Accounting from Kean University, and a A.A.S in Liberal Arts - Business from Middlesex County College. Nick has spoken at the 2017 & 2018 Firehouse Expo in Nashville, TN as well as at numerous fire departments within NJ and fire service podcasts.





Re-Present Yourself to Represent Your Department

From the time we enter the academy to the time we are sworn in as firefighters, we are training to become a better version of ourselves. Even after we graduate and begin our time as a firefighter we are still training each and every day to improve ourselves to become a better version of ourselves but what about the department and community we serve? They say the name on the helmet represents the department and the name on the jacket represents who raised you. Well, what if the name on the helmet and the name on the jacket are not only being represented by you but your “re-presenting” those names through you? 

Think about that for a minute. The 2 names on your uniform are being “re-presenting” through you. The town, the communities and other agencies know the department on the helmet and may quiet possibly know the name on the jacket but it’s how the names are carried and “re-presented” that makes the difference. It’s easy to put the uniform on and go to work but it’s another thing to put the uniform on and go to work with humility, honor and respect. Ask yourself these questions when you’re “re-presenting” the names because this is how you are “re-presenting” your department and your name to others.

1. Am I respectful to my boss and my crew?

2. Am I humble?

3. Do I respect the job?

4. How do I want these names to be “re-presented” to my fellow firefighters and the community?

5. Am I training hard each and every day to improve myself mentality and physically?

6. Would I be able to lead myself?

Being a firefighter and wearing the uniform isn’t a right, it’s a privilege. A privilege many people wish they had and a privilege that can be taken away at any moment. Be conscious of how you act and speak when wearing any part of that uniform on and off duty, it’s showing how you present yourself and also how you are “re-presenting” the names on that uniform. So do a service to your department, the community you sworn to protect, your fellow firefighters who ride alongside you, your family and most importantly yourself and “re-present” them the way you would want someone to “re-present” you. 

Until next time; work hard, stay safe & live inspired.

About the Author

NICHOLAS J. HIGGINS is a firefighter with 17 years in the fire service in Piscataway, NJ, a NJ State certified level 2 fire instructor, a State of New Jersey Advocate for the National Fallen Firefighter’s Foundation and is the founder/contributor of the Firehouse Tribune website. A martial arts practitioner and former collegiate athlete in baseball, Nick is also a National Exercise & Sports Trainer Association Battle Ropes Instructor, Functional Fitness Instructor and Nutrition Coach.  He holds a B.S. in Accounting from Kean University, and a A.A.S in Liberal Arts - Business from Middlesex County College. Nick has spoken at the 2017 & 2018 Firehouse Expo in Nashville, TN as well as at numerous fire departments within NJ and fire service podcasts.